Frequently Asked Questions
Everything you need to know about your tufting journey with Tuftinglove.
What shipping methods do you offer and how long does delivery take?
We offer worldwide shipping via premium carriers. Standard domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
Which payment options are available at checkout?
Tuftinglove accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
What is your return policy for tufting tools and supplies?
We offer a 30-day return policy for unused items in their original packaging. Please note that for safety and quality reasons, opened adhesive or cut-to-size tufting cloth cannot be returned.
Do your tufting guns come with a warranty?
Yes, all our tufting guns include a one-year limited warranty covering manufacturing defects. We also provide a library of maintenance videos to help you keep your machine in top condition.
How can I track my order status?
Once your order is dispatched, you will receive an email with a tracking number and a link to the carrier's website. You can also view your order status by logging into your Tuftinglove account.
Do you offer support for beginners who are just starting out?
Absolutely! We provide detailed starter guides, video tutorials, and a dedicated customer support team to help you troubleshoot your first rug-making project.